Privacy policy

This privacy notice tells you what to expect as to what we'll do with your personal information. Should you need any of your own details rectified or updated please reach out to the contact details supplied.

Our contact details

Email: paul.franklin@koalab2b.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Purchase or account history
• Account information
• Website user information (including user journeys and cookie tracking)
• Records of meetings and decisions

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Account information, including registration details
• Marketing preferences

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Addresses
• Marketing preferences
• Purchase or viewing history
• Website and app user journey information

Our website assistant

Our website has an assistant that answers questions and books calls with us. If you use it, we receive the messages you type and any details you choose to share (such as your name, work email, company, phone number and the audience you want to reach). We use these only to answer you and arrange a call. Conversations are kept for up to 30 days; call requests are kept in line with the retention period below. The assistant is run for us by our website provider and its technology partners, under the safeguards described in this notice.

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent
• Contract
• Legitimate interest

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Contract

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent
• Contract
• Legitimate interest: on occasion, we process data from leads from business contacts in the process of qualifying a sale. We send them email marketing and they have the option to remove themselves by unsubscribing at any time.

Our lawful bases for collecting or using personal information for legal requirements are:

• Consent
• Contract

Where we get personal information from

• People directly
• Publicly available sources

How long we keep information

We retain the data that we process about you for a maximum of 24 months after the initial processing or the end of a contractual agreement.

Who we share information with

Data processors

Websand (websand.co.uk): management and delivery of our email marketing process.

Pipedrive (pipedrive.com): management of customer records and the sales process.

And, on occasion, a small network of carefully chosen partners who we engage with under the jurisdiction of overarching Data Protection Agreements.

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, Californian and Canadian data laws, making sure appropriate safeguards are in place. Please contact us for more information.

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access. You have the right to ask us for copies of your personal data.
• Your right to rectification. You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure. You have the right to ask us to erase your personal data in certain circumstances.
• Your right to restriction of processing. You have the right to ask us to restrict the processing of your personal data in certain circumstances.
• Your right to object to processing. You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability. You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
• Your right to withdraw consent. When we use consent as our lawful basis you have the right to withdraw your consent.

You don't usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline: 0303 123 1113. Website: ico.org.uk/make-a-complaint

Last updated

27 October 2026